1Introduction & Scope
Welcome to Oska, operated by OSKA Ventures LLP. We are committed to protecting the privacy, confidentiality, and security of our users, business partners, and visitors. This Privacy Policy details the types of information we collect through our web portal, mobile-optimized sites, APIs, and associated applications (collectively referred to as the "Platform" or "Services"), and outlines how we process, store, and safeguard that data.
By accessing or using our Platform, you acknowledge that you have read, understood, and agree to the collection and use of information in accordance with this policy and our Terms and Conditions.
2Information We Collect
We collect information to deliver efficient local search, verified business directory information, customer enquiries, and enhanced platform performance. The information collected falls under the following categories:
A. Information Provided Voluntarily
- Account Registration & Contact: Name, business name, phone number, email address (including
mail@oskaventures.comcommunication records), physical address, postal code, and professional designation. - Business Listings & Vendor Profiles: Business categories, opening hours, pricing, photos, GST details, government registrations, and service catalog details.
- Customer Enquiries & Reviews: Ratings, feedback, user reviews, messages, or inquiries sent to businesses listed on our platform.
B. Automatically Collected Information
- Device & Technical Identifiers: IP address, device type, operating system version, browser attributes, and network connection parameters.
- Usage Data: Search queries, categories explored, pages viewed, time spent per session, and referring URLs.
- Location Information: General city/region geolocation (e.g., Kottakkal, Malappuram, Kerala or pan-India cities) to display relevant localized search results and nearby services with user permission.
3How We Use Your Information
OSKA Ventures LLP uses collected data exclusively for legitimate business and operational purposes, including:
- Providing and personalizing local business searches, listings, bookings, and directory services.
- Connecting prospective customers with verified local service providers and businesses.
- Responding promptly to user queries, support requests, and feedback submitted via email or phone.
- Monitoring platform stability, detecting anomalies, preventing unauthorized access, fraud, or spam.
- Complying with statutory, tax, legal, and regulatory obligations under Indian and international laws.
- Optimizing cloud infrastructure, server loads, and caching for high-availability performance.
4Cloud Infrastructure, Hosting & Data Security
We employ industry-leading technical and organizational security controls to safeguard data against accidental loss, unauthorized access, alteration, or disclosure.
Cloud Infrastructure & Encryption Standards
Our platform services, databases, and media storage are architected on secure, high-tier cloud hosting infrastructure (including Amazon Web Services - AWS). Data in transit is protected using modern Transport Layer Security (TLS 1.2/1.3) with HTTPS encryption, and data at rest is protected with AES-256 standard encryption.
5Data Sharing & Third-Party Disclosure
We do not sell, rent, or trade your personal information. We only share information under strict contractual obligations in the following circumstances:
- With Listed Businesses / Vendors: When you initiate an inquiry, quote request, or booking, relevant contact details are shared with the selected service provider to fulfill your request.
- Cloud & Technology Service Providers: Trusted third-party vendors who provide cloud hosting (AWS), database storage, email delivery, SMS gateways, and analytics under strict confidentiality and security terms.
- Legal & Regulatory Compliance: If required by law, subpoena, court order, or governmental authorities to comply with applicable statutory duties.
6Cookies & Tracking Technologies
Our website uses cookies, local storage, and similar technologies to remember your preferences (such as selected city, language, and search filters), maintain authenticated sessions, and measure website analytics. You can adjust your browser settings to refuse cookies; however, certain interactive features of the website may function with limited capabilities.
7User Rights & Data Retention
Users have the right to request access to, update, rectify, or delete their personal data held by OSKA Ventures LLP. You may also withdraw previously granted consent for marketing communications at any time. We retain personal and listing data only for as long as necessary to fulfill the purposes set out in this Privacy Policy, resolve disputes, and comply with legal requirements.
8Grievance Officer & Contact Details
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, the details of our designated Grievance Officer and official business contact are provided below:
Pallippuram Castle, Kurubani,
Kottakkal, Malappuram District,
Kerala - 676503, India
Updates to this Privacy Policy
OSKA Ventures LLP reserves the right to modify or update this Privacy Policy periodically to reflect technological, operational, or legal developments. Any revisions will be posted on this page with an updated Effective Date. We encourage you to review this page periodically.